Argos has thousands of shopping products, and they all need to be delivered in some way to us, the customer. The standard price for delivery is £5.95, and this is the price no matter what you order, and no matter how many items you order. So the best way to save money on delivery is to order multiple items when you shop with them.
They will deliver goods to anywhere in the UK, but not to the channel islands, the isle of man, orkney or shetland islands. If you order small items, such as mobile phones or similar small things , then argos will usually get it to you within 48 hours. If you order before 1pm, it will be delivered the next day, or on the day you specify.
With most of us at work during the day, a good way to make sure you don't miss the delivery, or have to take a day off work and wait in all day, is to have the stuff delivered to your place of work. You can also give special instructions for items to be left at a neighbours house, or have your goods delivered to a friends house. If argos do turn up with your goods and you are not there, then they will try to deliver it to a neighbours house and leave a note to tell you this. If they can't leave it with someone, they will leave details of when they will re-deliver your items.
If you want your goods delivered on a saturday, then this will cost a bit more, usually £8.90. Some items are free delivery, and this will be identified when you order. For bigger items, ie, one's which require more then one person to deliver, then the times are different. If you have ordered a fridge or a sofa, then the delivery time will be longer. These items will be marked with home delivery only in the catalogue or on the argos website. There will also be a delivery lead time of either 7, 14 or 28 days. This information will also be printed next to the description in the catalogue or website. These large goods will also need to be signed for when you accept them. The charge is still just £5.95, unless you want it delivered on saturday.
Even some of the larger items can be delivered in just a few days. These items are usually marked with express in the description in the catalogue. The delivery price for these items is £19.99, and this cost is included in the price shown. Express items must be ordered before 6pm to ensure delivery within 2 to 3 working days.
When you order your things you can also specify the time you want, if you are at home and don't want to spend all day waiting in. Argos can offer morning delivery, which is between 7am to 12pm. You can also have 10am-2pm, and 12pm-6pm, this for express delivery times. Normal goods have a morning or afternnon time which is 7am-12pm or 12pm-6pm. Saturday deliveries are between 7am-3pm. One great idea that argos have is the call ahead feature. This means that the delivery driver will call you to let you know thay are on their way to your home. This can be very useful if you give then your mobile number, so they can call you if you are out, and then you can just nip back in time to collect your goods. This way you don't have to sit in all day, just as long as you don't go to far away!
Argos also offer a right to your room service. This means that if you have prdered a large item like a set of wardrobes, the delivery people will deliver it to the room in your house you want it. You need to note down the measurements of hallways and doors though, to make sure the goods will actually fit in the first place.
If you decide to order a few things in one go, then argos will attempt to deliver all the goods in one go. However, it will all depend on stock availability, and the lead time shown. So if you have ordered a mixture of small and large items, then argos will usually deliver them seperately, but you will still only pay the one time delivery price. If you have ordered a few big items in one go, then they will deliver all of these at the same time, and whichever lead time is the longest is what they go off, so you may have to wait a bit longer than usual.
Argos also offer a collect and connect service on large items such as televisions, cookers, fridges and fridge freezers. This service means that they will connect your new appliance up to your energy supply. They can also take away your old appliance at the same time, but be aware that if you want an old fridge freezer taking away, then you must make sure that it has been defrosted first and disconnected for the delivery people. Also, argos will only get rid of old appliances that are of a similar size to what you are having installed. You also need to make sure that you give them the measurements of hallways, stairs and doors to make sure your new goods will fit in place. You need to make sure you have moved the old appliance out of the way as well.
Check to make sure that there is suitable pipework in place to connect to, otherwise argos will not be able to connect for you, but they will still charge you for this service. The prices for connecting you up are pretty steep as well. For example, an electric cooker will cost £82 and a gas one costs £92. Washing machines and fridges are around £30-£40.
One more important thing to remember is that if you live in a flat or any place where there are other occupants, then you need to have a flame failure device added to your appliances. Argos will not install any appliance that does not have this device added, so beware of this.
There are many horror stories on the internet about argos deliveries, with things not being delivered on time, the wrong things delivered, or things just not turning up at all. With so many customers to cater for this is not surprising at all. By being so big, argos has lost that personal touch that small firms have, it is just not possible to do this when you are dealing on such a huge scale, and this is where the problem lies. Argos make mistakes like all companies do on delivery, and it can be very frustrating having to wait all day for something that doesn't arrive, it is a waste of a day, i know because it has happened to me in the past.
The problem is that customer satisfaction is everything these days, there is a huge choice for consumers to shop around, so pleasing the customer is the number one thing. Get it right and they will continue to buy from you, get it wrong and you are making a big mistake, and word will get round quickly believe me.
Thursday, 27 November 2008
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